Service Department Expense Control, Part One

Service Department: Operating Expense Problem?  Or is it really Gross Profit? In completing dozens of expense reviews for our dealer/distributor clients, I came across this issue on almost every occasion.  When interviewing key managers, more often than not both the...

Service Department Expense Control, Part Two

Now that we have defined the big buckets on the financial statement, let’s get back to uncovering whether you have a service operating expense issue or a gross profit issue.  The biggest challenge I come across in performing the reviews with dealers/distributors is in...