The Currie Service Model

The Currie Service Model
Currie Training Center

The Currie Service Model

Learn the best practices for service managers in the industrial equipment industry to achieve The Currie Service Model for maximum profitability in the service department. In this program attendees learn financial modeling for maximum profitability, expense control, leadership skills, hiring, revenue generation, aftermarket, and more.

This seminar is two days long and is held in Worcester MA. Attendees can fly directly into Worcester Regional Airport. Worcester is also conveniently located approximately 45 miles from Boston’s Logan International Airport.

Agenda Overview

Scheduled Sessions

Develop Managers Who Understand the Business—Not Just Their Department

Strong dealerships are built on strong managers. Whether you've promoted an outstanding employee, hired a new department manager, or are rebuilding your leadership team after turnover, providing the right training is essential.

The Currie Manager Onboarding and Development Program equips managers with the financial knowledge, operational understanding, and leadership tools needed to make better decisions, improve accountability, and drive dealership performance.

Unlike traditional management training, this program is built around the proven Currie Financial Model and Currie Distribution Model, giving managers a clear understanding of how their department contributes to the success of the entire dealership.

Who Should Attend?

This training is ideal for:

  • Newly promoted managers
  • First-time department leaders
  • Experienced managers new to your dealership
  • Departments experiencing leadership turnover
  • Dealerships looking to create consistency across multiple departments
  • Leadership teams seeking a common operational and financial language

Whether you're training one manager or your entire management team, the program can be customized to fit your dealership's goals.

What Managers Will Learn

Managers will leave with a practical understanding of how to lead their department using the Currie Models.

The Currie Financial Model

Managers will learn:

  • How dealership profitability is measured
  • The financial drivers behind high-performing departments
  • Department benchmarks and performance expectations
  • How daily decisions impact overall dealership results
  • Budget accountability and financial awareness

The Currie Distribution Model

Managers will gain an understanding of:

  • How each department supports the dealership as a whole
  • Cross-functional collaboration and communication
  • Operational best practices
  • Performance expectations within their department
  • Strategies for improving efficiency and profitability

Why This Training Matters

Many managers are promoted because they're exceptional technicians, salespeople, or department specialists—but few receive formal training on how the business actually operates.

Without that foundation, managers often struggle with:

  • Understanding financial reports
  • Managing profitability
  • Setting performance expectations
  • Holding employees accountable
  • Making strategic operational decisions

Our Manager Training bridges that gap by teaching managers how successful dealerships operate and what it looks like when it's right.

Benefits to Your Dealership

After completing the program, your managers will be better equipped to:

  • Make informed business decisions
  • Improve departmental profitability
  • Understand and manage key performance metrics
  • Increase accountability throughout their teams
  • Communicate more effectively across departments
  • Align daily operations with dealership goals
  • Lead with greater confidence

When every manager understands the same business model, your dealership becomes more aligned, more accountable, and better positioned for long-term success.

Training Options

Worcester Training Center

  • $4,000 per day
  • Interactive classroom environment
  • Ideal for smaller groups or individual dealerships

On-Site Training

  • $5,500 per day
  • Conducted at your dealership
  • Customized to your team and operations
  • Convenient for larger management groups

Training can be tailored to focus on specific departments or delivered as a comprehensive management development program.

Why Choose Currie Management?

For decades, Currie Management Consultants has helped industrial equipment dealerships improve profitability through proven business models, consulting, and executive education.

Our Manager Training is practical, dealership-focused, and immediately applicable. Participants leave with tools they can implement right away—not generic management theories.

Whether you're developing future leaders or strengthening your existing management team, Currie provides the framework to help managers make better decisions and deliver measurable results.

Invest in Your Managers. Strengthen Your Dealership.

Your managers influence every aspect of your business—from employee performance and customer satisfaction to profitability and growth.

Give them the knowledge and confidence to lead with the proven principles of the Currie Financial Model and Currie Distribution Model.

Contact Currie Management Consultants today to request available training dates or discuss a customized program for your dealership.


Enroll in our next session today!

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Courses are available only in an existing "Scheduled" program.

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What People Are Saying

"The [Essential Scriptwriting for Dealerships] program was very informative and effective in helping me develop scripts surrounding billing and recovery issues. One of my reservations going into it was that scripting would lead to forced, inauthentic customer interactions. Based on the material presented, I realized effective scriptwriting can be a tool that helps you communicate with staff members so they understand the origin of our policies. I've seen a huge improvement weeks after implementation. "

Attendee from Essential Scriptwriting for Dealerships

"This [leadership] program is ideal for transitioning middle managers and helping them understand the 'big picture' of an organization. And, most importantly, how we make money!"

P. Farrell, General Manager, Modern Group

"The Currie Leadership Development program has been instrumental in my personal growth and the growth of our business division. I learned very practical tools and tactics to help me in the long-term planning and day-to-day execution of our business. I often refer back to the materials that we learned, specifically in setting goals for the business. "

S. Hennie, V.P. General Manager, Cleveland Division, Hy-Tek Integrated Systems

"The Currie Leadership Development program gave me a larger understanding of the daily trials and tribulations a business owner encounters. I have been able to take this new understanding and improve my leadership and communication skills, and as a result was able to improve my associates and their locations’ performance. "

C. Stephens, Retail Sales Manager, SM Tire

"Joining the Currie Group has been the single most important business decision we’ve made for our company. The impact has been profound. We would not have reached the level of success without the Currie Group and the leadership provided by Bob Currie. His unwavering message is eventually realized and proves to be truthful and effective. Bob has had the unique ability to convey a successful vision to all levels in our organization. "

Andy Young, President of Air Centers of Florida

"The financial model is the single most important 'tool' out of every meeting. The Dealer Group often takes this part of the meeting with a grain of salt, but I use the financial model results more than any other metric to see if my little organization is off kilter. "

Craig Stephens, President of SM Tire

"I knew my way around a business financial statement but you have given me a new approach and strategy which we have used to develop and grow our business. We have taken the business from $6 million to just short of $12 million since I became involved with the Currie Best Practice Group. Your Currie model along with the financial ratio goals has given us the tools we need to keep our finger on the pulse of the business. "

Ralph A. Wallace, Trask-Decrow Machinery

"Maine Commercial Tire has been involved with Bob Currie and his associates for over ten years. In that time, Bob took our timid and uninformed freshman management and gave it direction and oversight. He gives real world presentations of critical management variables and has enough case management experience to cut through lame excuses for poor performance. “Figure it out!” is a resounding comment in his scrutiny and with his presentation of the facts, figuring out a challenge becomes obvious. Without Bob’s direction MCT would be just another middle of the road tire dealer. "

Jim McCurdy, Owner, Maine Commercial Tire