What is service?  Is it good to get, or good to do?  Does your company have an attitude of service?  Or is it one of being served?  Is there a difference? 

Traditional management is hierarchical.  As businesses evolve, and a service economy grows, our structures become flattened.  The journey becomes one of evolution toward self-directed work teams, and away from command and control.  But think now about employee engagement as a critical measure of enterprise performance.  Compare that same notion to your family life—is it command and control or is it collaboration and service to the greater goal. And, have we defined that greater goal with precise clarity?  Those who serve only themselves are not participating in the success of a team or family. The bottom line: if none are serving, then none are served.  If all are serving, then all are served. 

Keyword for today: serve