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Event Series:
The Currie Service Model
The Currie Service Model
July 22 - July 23
The Currie Service Model (Scheduled)
$2,500.00
Learn the best practices for service managers in the industrial equipment industry to achieve The Currie Service Model for maximum profitability in the service department. In this program attendees learn financial modeling for maximum profitability, expense control, leadership skills, hiring, revenue generation, aftermarket, and more.
This seminar is two days long and will be held in Worcester MA. Attendees can fly directly into Worcester Regional Airport. Worcester is also conveniently located approximately 45 miles from Boston’s Logan International Airport.
Agenda
- Overview of a Successful Distributor
- Currie Financial Model, and Currie forecasting and staffing tools
- Service Department Best Practices
- Generating service revenue
- Recovery billing
- Increasing gross profit
- Expense control and recovery
- Technician productivity
- Staffing ratios
- Department structure
- Scripting for employees
- Service Department case studies
- Management and leadership skills development
- Customer service
- Communication skills