The Currie Service Model (Scheduled)
$2,500.00
Learn the best practices for service managers in the industrial equipment industry to achieve The Currie Service Model for maximum profitability in the service department. In this program attendees learn financial modeling for maximum profitability, expense control, leadership skills, hiring, revenue generation, aftermarket, and more.
In Person program
Location: Worcester, MA
Agenda Overview
- Overview of a Successful Distributor
- Currie Financial Model, and Currie forecasting and staffing tools
- Service Department Best Practices
- Generating service revenue
- Recovery billing
- Increasing gross profit
- Expense control and recovery
- Technician productivity
- Staffing ratios
- Department structure
- Scripting for employees
- Service Department case studies
- Management and leadership skills development
- Customer service
- Communication skills
